REGULAR TOURS

CAF Tour & Travel srl organises and carries out the tours presented in this programme on the basis of the administrative authorisation of the Florence Provincial Authority, no. 425 dated 24.1.1995. The programme conforms to the text established according to the D.L. 111/95, approved by EEC regulation no. 90/314.

• Notwithstanding any contrary clause, the contract is governed by the provisions of law no. 1084 dated 27.12.77, ratification and enactment of the International Convention relating to the Travel Contract (C.C.V.).
• Bookings are subject to place and language availability.
• There will be no penalty for booking cancellations communicated in writing to the organisation at least two days prior to the tour.Less than two days prior to the tour, payment of the entire amount will be due and no reimbursement will be granted.
• No reimbursement will be granted to any client who is not at the place of departure at the time established; similarly, no reimbursement will be granted to clients who lose contact with the guide or who do not complete the tour.
• If for any reason the organization cancels the tour, the client may claim reimbursement only of the sum paid.
• Where, due to operational difficulties or reasons beyond its control (travel conditions, strikes, changes in opening hours, closure of museums, delays or other problems), the organisation is obliged to change the programme, then an alternative itinerary and/or visits to other museums will be proposed, without any variation to the established tariff, and the client will be informed prior to departure.
• In the case of unexpected increases of individual prices, exceeding 10%, as a result of new taxes or duties, the tariffs will be adjusted and the clients notified in writing.
• The tours scheduled in the programme are covered by third-party insurance for the risks, the indemnity limits and the guarantees laid down in D.L. 111/95 with NAVALE policy N. 00100081353.
• The organization cannot accept responsibility for damage caused by third parties or for reasons beyond their control, and cannot be held responsible for the loss of valuables, luggages or objects during tours.
• Any complaint by the client must be communicated in writing to the organization staff within and no later than 10 business days after the date of the tour.
• Any disputes will be settled by The Court of Florence.
• The programme and the tariffs indicated are valid from 1 April 2010 to 31 March 2011.

REGULAR TOURS

• All tours are organized for a minimum of 8 participants.
• The English language is always guaranteed.
• The local guide service in Italian, Spanish, French, German is always guaranteed for minimum of 4 people
• The guide and escort services are multilingual.
• The guided tour at the Florence museums, with earphones is available for a minimum of 15 participants. No reimbursement is provided should these earphones not be supplied or used due to act of God.
• Tours are free for children under the age of two; for children aged between two to eight there is a 50% reduction, unless more favourable conditions are offered as indicated in the catalogue. Show a document proving children’s age, upon request.
• Children up to the age of six enter Florence museums free of charge.
• During the periods of greatest attendance, despite of the reservations, the entry to the museums could be subject to delays against the prearranged timetable, which are not attributable to the organization staff responsibility.

SPECIAL CONDITIONS

• All Special Tours are organized only in English language for a minimum of 4 participants
• Children pay full price

Photo: A. Lelli, L. Olmi, G. Valsecchi, L. Cappelli, A. Bindi
Permission to reproduce images: APT Firenze, Lucca, Pisa, Assisi, Perugia, Venezia, Roma, Cinque Terre
Rete Civica Comune di Firenze. Comune di Viareggio. Proloco Monteriggioni. Museo dei Ragazzi.